Privacy Policy

Callpulse (“we”, “us”, “our”) provides AI-powered sales call analysis for managers and sales teams. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website, applications, and related services (collectively, the “Service”).

We collect account information you provide (such as name, work email, company name, and billing details), call recordings and transcripts you upload, usage data related to how you interact with the Service, and technical data such as device type, browser, and IP address. If you sign in with a third-party provider, we receive profile information permitted by that provider.

We use your information to provide and improve the Service, generate call summaries and coaching insights, authenticate users, process subscriptions, respond to support requests, maintain security, and comply with legal obligations. We do not sell your personal information.

Call recordings and transcripts you upload are processed to deliver transcription, analysis, and manager-facing insights for your workspace. Access is limited to authorized users within your organization according to your role and permissions. You are responsible for obtaining any consent required before recording or uploading calls.

We use trusted infrastructure and subprocessors for hosting, authentication, payment processing, speech-to-text, and AI analysis. These providers process data only to perform services on our behalf and under contractual confidentiality and security obligations.

We retain account and call data for as long as your subscription is active or as needed to provide the Service. You may request deletion of your account or specific data by contacting us. We may retain limited information where required for legal, security, or billing purposes.

We apply administrative, technical, and organizational measures designed to protect your data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; please use strong credentials and limit access within your team.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us using the details on our Contact Sales page.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.